Contact us
Talk to the platform team.
Whether you're evaluating the platform, scoping a deployment, or designing a continuous reconciliation strategy across your fleet - our team is ready.
- Office address
- 85 Felt Rd, Suite #604
South Windsor, CT 06074 - info@racktrack.ai
Share audit goals, rollout questions, or support requests.
- Phone
- +1 (860) 878 2448
Call our contact team for demos, support, and meeting schedules.
- Response time
Within 1 business day
We respond quickly to demos, planning, and support conversations.
Request platform brief
Tell us about your infrastructure.
Tell us about your infrastructure footprint and the RackTrack team will scope a guided demo against your environment.
What happens next
FAQ
Before you connect.
Six questions the platform team is asked most often.
Can RackTrack scan existing racks without downtime?
Yes. RackTrack uses a smartphone video sweep to capture rack state without agents, downtime, or disruption to production infrastructure.
How does RackTrack verify inventory accuracy?
RackTrack reconciles physical scan data against live infrastructure signals to maintain continuously verified inventory and topology records.
Does RackTrack replace our CMDB or DCIM?
No. RackTrack acts as the physical infrastructure intelligence layer underneath existing CMDB, DCIM, and ITSM platforms - helping reconcile what systems report against what is physically present in the rack.
Where can RackTrack be deployed?
RackTrack supports cloud-hosted, private cloud, on-premise, and air-gapped deployment models for regulated or restricted environments.
How long does a baseline assessment take?
Typically about twenty minutes for a single rack or row. The assessment compares your existing records against observed physical and network state.
Can we request a demo before committing?
Yes. You can schedule a guided walkthrough against your own environment to see how RackTrack performs on real infrastructure.